Privacy Policy
How Showvaana protects and handles your personal data across ticketing, live streams, and voting.
Privacy at a Glance
Key commitments to our attendees, creators, and event organisers.
Zero Data Selling
We will never sell, rent, or trade your personal information or browsing history to third-party advertisers or data brokers.
MoMo & Card Security
All transactions are processed by Paystack under PCI-DSS Level 1 compliance. We never store Mobile Money PINs or credit card CVVs.
Only What We Need
We collect details solely to deliver tickets, stream broadcasts, prevent duplicate votes, and secure your transactions.
Your Data, Your Control
You retain the right to download a copy of all personal records or permanently delete your account at any moment.
1. Information We Collect
Showvaana collects only the personal information strictly necessary to provide seamless event ticketing, digital live streaming, and verified online voting services across Ghana and West Africa.
- Account Profile: Full name, verified email address, Ghanaian mobile number (+233), and password hash.
- Ticket Transactions: Billing contact details, ticket tier selections, and attendee names for event entry.
- Voting Identification: Mobile number or account token used to verify one-person-one-vote rules and prevent bot ballot stuffing.
- Device & Network: IP address, device model, operating system, and browser version for security validation.
- Location Data: Coarse city-level location (e.g. Accra, Kumasi, Takoradi) to display relevant nearby concerts and venues.
- Stream Diagnostics: Bitrate, buffer logs, and playback latency to ensure uninterrupted live stream delivery over 4G/WiFi.
2. How We Use Your Information
We process your personal data under lawful grounds established in the Ghana Data Protection Act, 2012 (Act 843) and international privacy regulations, including contractual performance and legitimate business interests:
Generating unique cryptographic QR codes, sending ticket confirmation emails and SMS passes, and managing venue check-ins.
Authenticating digital paywalls, preventing simultaneous account sharing, and delivering adaptive bitrate streaming.
Preventing duplicate votes, identifying automated bot scripts, and providing tamper-proof vote audit trails for public award ceremonies.
Sending notifications regarding venue changes, gate opening times, weather delays, or artist schedule announcements.
5. Security & Data Retention
Showvaana implements multi-layered technical and organizational safeguards to prevent unauthorized access, data loss, or disclosure:
Retention Period: We retain account data as long as your account remains active. Transaction and ticket invoices are retained for seven (7) years to comply with Ghana Revenue Authority (GRA) tax audit and statutory accounting rules.
6. Your Rights & Data Choices
Under the Ghana Data Protection Act, 2012 (Act 843), you are entitled to several fundamental rights regarding your personal information:
Request a full copy of all personal records and tickets associated with your account.
Correct or update any inaccurate or outdated information in your profile.
Request complete deletion of your account and personal records when no longer needed.
Receive your ticket purchase history and voting receipts in a standard machine-readable format.
7. Children’s Privacy
Showvaana is not directed toward children under 13 years of age. We do not knowingly collect, request, or solicit personal information from individuals under 13.
If we learn that we have unintentionally collected personal information from a child under 13 without verified parental consent, we will promptly delete that information from our servers. Parents or guardians who believe their child has created an account may contact us at privacy@showvaana.com.
8. Contact the Data Protection Officer
For privacy inquiries, rights requests under Ghana Act 843, or data concerns, contact our designated Data Protection Officer:
Airport City, One Airport Square
Accra, Ghana
Guaranteed response within 30 calendar days for all verified data rights requests.
Have questions about your data?
Our Data Protection Officer and customer support team are available to answer any questions or process rights requests.